1. Order Cancellations
- Graphic Design Services: Cancellations for custom graphic design services are allowed within 24 hours of placing the order. After 24 hours, cancellations may not be accepted, as work on your project may have already begun.
- Social Media Management Services: For social media management packages, cancellations are only allowed before the start of each billing cycle. Once a cycle has begun, cancellations will apply to the next billing period.
- Pre-made Festive Packs: Due to the nature of digital products, cancellations for pre-made festive packs are not accepted once the order has been processed.
2. Refund Eligibility
- Graphic Design Services: Refunds are available if no work has been initiated. If initial designs are presented and found unsatisfactory, we will work with you to make adjustments. Refunds may be issued if, after revision, the designs still do not meet expectations, but this is subject to the discretion of Raju Ranjan Prajapati.
- Social Media Management: Refunds are not available for completed billing cycles. However, if services are not delivered as outlined in the agreement, a partial refund may be considered.
- Pre-made Festive Packs: Refunds are generally not available on digital download products like festive packs. However, if there are issues with customization or delivery, please contact us within 3 days of purchase to discuss a resolution.
3. Refund Process
- Once a refund request is approved, the amount will be credited back to the original payment method within 5-7 business days. The timeframe for processing refunds may vary depending on the bank or payment provider.
4. Partial Refunds
In cases where a partial service has been provided or specific milestones completed, a partial refund may be issued, reflecting the work completed up to that point. Partial refunds will be calculated based on the value of the remaining services.
5. How to Request a Refund
- To request a cancellation or refund, please reach out to our support team at support@rranjanprajapati.com or 7488517960
- Please provide your order number, service details, and reason for the request to help us process it efficiently.