1. Delivery of Digital Products and Services
- Graphic Design Services: Once final designs are approved, they will be delivered digitally via email or shared through a secure download link. Clients will receive high-resolution files in agreed-upon formats (e.g., JPEG, PNG, PDF, or PSD).
- Pre-made Festive Packs: After receiving your payment and customization preferences (e.g., logo, brand colors, messaging), we will deliver the customized festive pack within 1-2 business days. This timeline ensures that each design reflects your brand’s unique style while maintaining prompt delivery.
2. Turnaround Times
- Custom Design Projects: For custom graphic design projects, timelines will be agreed upon during the project consultation. Depending on the project’s scope, delivery may range from 3-10 business days. Any delays will be communicated directly with the client.
- Social Media Management: Content for social media management services (e.g., monthly post designs, and captions) will be delivered according to the agreed schedule at the start of the contract. Typically, clients can expect content to be shared weekly or monthly, depending on the package selected.
3. Rush Orders
- Expedited Delivery: If clients require faster delivery for custom designs or additional posts, rush orders may be available for an additional fee. Please contact us to discuss timelines and costs.
4. Delivery Confirmation
- All digital deliveries will be confirmed via email. Please check your spam or promotions folder if you have not received your files within the expected timeframe. For larger files, we may use secure cloud storage links for easy download.
5. Shipping Fees
- No Physical Shipping Required: As all products are digital, there are no physical shipping costs. The entire transaction, from order placement to delivery, occurs electronically.
6. Failed Delivery
- If you experience any issues accessing or downloading your files, please reach out to our support team at support@rranjanprajapati.com within 24 hours of the delivery confirmation email. We’ll work promptly to ensure you receive the purchased product.